FREQUENTLY ASKED QUESTIONS

  • 01 Unable to Start DVR Supports12~24V Car Use

    -Check whether the DC head of the cigarette lighter power cord is damaged or aging.

    -Check whether the fuse of the power plug is disconnected or burned.

  • 02 No Touch Phenomenon

    -Touch is invalid during power-on, wait for normal power-on before operation.

    -Check whether the touch is damaged, do not touch the screen with sharp objects, it is easy to scratch and damage.

  • 03 The Rear View Camera Has No Image

    - Buy the manufacturer's matching rear-view camera before it can be used.

    - Whether the AVIN interface is inserted to the bottom.

    - Check if the camera format matches

  • 04 Carplay Cannot Connect

    - The first connection takes a littlelonger.

    - Only iPhone supports Carplay.

    - Check that the WiFi and Bluetooth functions of the mobile phone are normal.

    - Enter Settings-General-Carplay vehicle, delete all records and reconnect.

    - Restart the iPhone and reconnect it.

  • 05 Android Auto Cannot Connect

    - Only Android phones are supported.

    - Update Auto and related applications on mobile phones to the latest version.

    - Check that the WiFi and Bluetooth functions of the mobile phone are normal.

    - Restart the Android phone and connect it again.

HOW CAN WE HELP?

Feel free to reach out for any queries. We would be happy to help!

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