FREQUENTLY ASKED QUESTIONS
01 Unable to Start DVR Supports12~24V Car Use
-Check whether the DC head of the cigarette lighter power cord is damaged or aging.
-Check whether the fuse of the power plug is disconnected or burned.
02 No Touch Phenomenon
-Touch is invalid during power-on, wait for normal power-on before operation.
-Check whether the touch is damaged, do not touch the screen with sharp objects, it is easy to scratch and damage.
03 The Rear View Camera Has No Image
- Buy the manufacturer's matching rear-view camera before it can be used.
- Whether the AVIN interface is inserted to the bottom.
- Check if the camera format matches
04 Carplay Cannot Connect
- The first connection takes a littlelonger.
- Only iPhone supports Carplay.
- Check that the WiFi and Bluetooth functions of the mobile phone are normal.
- Enter Settings-General-Carplay vehicle, delete all records and reconnect.
- Restart the iPhone and reconnect it.
05 Android Auto Cannot Connect
- Only Android phones are supported.
- Update Auto and related applications on mobile phones to the latest version.
- Check that the WiFi and Bluetooth functions of the mobile phone are normal.
- Restart the Android phone and connect it again.
HOW CAN WE HELP?
Feel free to reach out for any queries. We would be happy to help!