FREQUENTLY ASKED QUESTIONS

  • 01 Unable to start DVR supports12~24V car use

    -Check whether the DC head of the cigarette lighter power cord is damaged or aging.

    -Check whether the fuse of the power plug is disconnected or burned.

  • 02 No touch phenomenon

    -Touch is invalid during power-on, wait for normal power-on before operation.

    -Check whether the touch is damaged, do not touch the screen with sharp objects, it is easy to scratch and damage.

  • 03 The rear view camera has no image

    - Buy the manufacturer's matching rear-view camera before it can be used.

    - Whether the AVIN interface is inserted to the bottom.

    - Check if the camera format matches

  • 04 Carplay cannot connect

    - The first connection takes a littlelonger.

    - Only iPhone supports Carplay.

    - Check that the WiFi and Bluetooth functions of the mobile phone are normal.

    - Enter Settings-General-Carplay vehicle, delete all records and reconnect.

    - Restart the iPhone and reconnect it.

  • 05 Android Auto cannot connect

    - Only Android phones are supported.

    - Update Auto and related applications on mobile phones to the latest version.

    - Check that the WiFi and Bluetooth functions of the mobile phone are normal.

    - Restart the Android phone and connect it again.

  • 06 Android Auto cannot connect

    - Only Android phones are supported.

    - Update Android system and related applications to the latest version.

    - Disconnect any VPN on the mobile phone if applicable.

    - Ensure WiFi and Bluetooth functions on mobile phone are working.

    - Restart the Android phone and reconnect.

    - Restore Factory Setting of the screen. Go to home interface of screen; Setting>Basic Setup>Restore Factory Setting.

  • 07 Screen gets stuck

    If the unit crashes and the screen gets stuck, cut off the power and turn on screen again. 

HOW CAN WE HELP?

Feel free to reach out for any queries. We would be happy to help!

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