FREQUENTLY ASKED QUESTIONS
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11 The camera does not record
-Be sure to use a Micro SD card with the size of at least 8GB, Class 10.
-Format the memory card using the camera before its initial usage.
-Try with a new microSD card.
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12 The camera does not loop record.
Check if the MicroSD card has enough free space. It may be full of locked files. All files can be deleted quickly by formatting the card in the camera.
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13 Video is blurred.
Remove the protective lens cover (if any), clean the lens, or clean the windshield.
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14 Video has no sound
Ensure that the Record video setting is set to On.
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15 Flicker appears in the record video.
Set the correct frequency setting according to the power supply specification used in your country or geographical region.
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16 The screen blanks after a few minutes.
Adjust the Screen Saver setting.
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17 Have turned on the Parking Mode function and now the camera can’t stop the recording.
When the Parking Mode function is enabled, the camera will start a recording whenever motion is detected.
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18 Video playback is really quick on my PC, not consistent with the driving scene that was recorded.
Set the Time-Lapse Recording setting is set to Off.
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19 Video files can’t be played on my PC.
-This can happen due to bad quality Micro SD card or a corrupted card format. Please format or replace the micro SD card.
-The video files may not be compatible with your computer if suitable playback software is not installed.
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20 The camera indicates it was a failed card.
In general, the memory card lifespan for the camera is about six months and maybe subject to data corruption or loss due to static electricity and/or external voltage.For this reason, we highly recommend user to copy and save important data to external media (HDD, USB drive, etc.).
It’s strongly recommended to format the memory card to minimize card error.
HOW CAN WE HELP?
Feel free to reach out for any queries. We would be happy to help!
